ERPNext Support from Polish Specialists

Ongoing support for your team and ERPNext development with ERPTECH. Choose a support subscription or the ERPNext and Frappe Development Bank to match your business needs.

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Why Choose Professional Support?

Challenges Without Support:

  • System downtime due to lack of quick response
  • Difficulties in configuring new functions
  • Lack of help with integration with other systems
  • Solving technical problems on your own
  • Long time to implement changes
  • No access to experts and best practices

With Our Support:

  • Quick response - from 2 to 3 business hours
  • Dedicated consultant available online
  • Configuration, print formats, notifications, automations and scripts included in support
  • Consultant assistance in solving user problems
  • Coordination of reports to the manufacturer in the event of system errors
  • Access to the knowledge and experience of ERP experts

Choose a Package Tailored to Your Needs

Ongoing user assistance, configuration and system support with a monthly subscription. Need integrations or new functionality? Explore the ERPNext and Frappe Development Bank.

MINI PACKAGE

PLN 1,099/month net

Basic support for small teams

  • 5 support hours per month
  • Requests submitted through the portal or by e-mail enter the helpdesk
  • Creating configurations, roles and users
  • Print formats, notifications and Jinja templates
  • Support in ongoing work
  • Solving basic problems
  • Reporting system errors to the manufacturer ERPNext
  • Dedicated submission portal
Perfect for:Startups, small companies
Most popular

STANDARD PACKAGE

PLN 1,699/month net

Extended support for growing teams

  • 8.5 support hours per month
  • Response time: up to 3 business hours for a maximum of 5 priority requests per month
  • Reporting system errors to the manufacturer ERPNext
  • Configuration, automations, scripts and rules in the system
  • Process optimization recommendations
  • Optimization consultations
  • Reporting and usage analysis
Perfect for:Medium enterprises, teams developing on ERPNext

PREMIUM PACKAGE

PLN 4,000/month net

Comprehensive support for critical operations

  • 21.25 support hours per month
  • Response time: up to 2 business hours for a maximum of 20 priority requests per month
  • System error reports on the manufacturer's priority support list
  • Coordination of integration with partners (implementation of code outside the package)
  • Planning of system expansion and pricing of additional programming work
  • Dedicated technical support
  • Strategic and optimization consulting
  • Access to new features and updates
Perfect for:Large enterprises, critical operations, teams requiring advanced support
Flexible option

One-off consultation without a subscription

For companies that need one-time support, problem diagnosis or a short consultation without a subscription.

PLN 261 net for a consultation of up to 45 minutes
Settlement without purchasing the package
Ad hoc support for urgent topics
45 minutes to discuss your needs
No commitment to an ongoing subscription
Book a call

ERPNext and Frappe Development Bank

A prepaid pool of hours for ERPNext development, integrations, custom functionality and applications built by the ERPTECH team.

Purchase a development package and use it as new business needs arise. Develop your system step by step without hiring your own development team.

Develop ERPNext without building your own IT department

Not every company needs its own ERPNext developers. Many organizations develop their system in stages, outsourcing specific tasks to an external team.

The ERPNext Development Bank lets you plan changes when you actually need them. Purchase a pool of hours valid for a set period, then commission specific initiatives, functionality or integrations.

You define the business needs. We take care of the technical delivery.

Starter

PLN 3,200net

For companies looking to deliver individual improvements, integrations or smaller system changes.

10 development hours
Valid for 3 months
  • ERPNext and Frappe development
  • External integrations
  • Custom functionality
  • Small development projects
  • Flexible use of hours
Choose Starter
Most popular

Business

PLN 30,000net

For organizations that regularly develop ERPNext and introduce further improvements as their business grows.

100 development hours
Valid for 12 months
  • Larger development projects
  • Integrations between systems
  • Business process expansion
  • Work delivered in stages
  • Longer-term development planning
Choose Business
Best value

Partner

PLN 84,000net

For companies that treat ERPNext as a strategic system supporting business growth.

300 development hours
Valid for 12 months
  • Multi-stage projects
  • Multiple parallel initiatives
  • Priority resource planning
  • Long-term development partnership
  • Best value for system improvements
Choose Partner

Examples of work delivered through the Development Bank

Integrations

  • Partner APIs
  • Online stores
  • B2B platforms
  • Courier systems
  • Financial systems

ERPNext extensions

  • New business processes
  • Custom forms
  • Workflows and document approvals
  • Business automations

Frappe applications

  • Customer portals
  • Supplier portals
  • Industry-specific systems
  • Internal tools

Reporting

  • KPI dashboards
  • Management reports
  • Data analytics
  • Automated summaries

Support or system development?

ERPNext Support and ERPNext Development Bank scope comparison
ERPNext SupportERPNext Development Bank
User assistanceIntegrations
System configurationNew functionality
Print formats and templatesFrappe applications
System administrationProcess development
Ongoing consultationsSoftware development projects

ERPNext Support packages cover ongoing system and user assistance. The ERPNext Development Bank is designed for development projects and changes requiring developers and technical consultants.

Planning further ERPNext improvements?

Choose the ERPNext and Frappe Development Bank to deliver integrations, new functionality and applications with the ERPTECH team. Develop your system step by step as business needs arise.

Explore the Development Bank

What do we offer as Support?

Consultant Support

Experienced ERPNext specialists at your disposal

  • Assistance in ongoing work with the system
  • Creating users and roles
  • Module Configuration
  • Troubleshooting

Support Boundaries

We work inside ERPNext, without building separate apps

  • Configuration, print formats, automations, scripts and rules in the system
  • Helping users operate the system
  • Coordination of error reports to the ERPNext manufacturer
  • Custom apps, integrations and code changes priced separately

Quick Response

Guaranteed response times for priority tickets

  • 2-3 business hours
  • 24/7 ticket portal
  • System monitoring
  • Proactive notifications

Hosting and Infrastructure

Secure hosting with automatic backups

  • Servers in Poland
  • Automatic updates
  • 24/7 monitoring
  • SSL Certificates

Consulting

Strategic and optimization support

  • Process optimization
  • Best practices
  • Development Planning
  • Usage Analysis

Documentation and Training

Materials and knowledge for your team

  • Technical documentation
  • Instructions for use
  • Training materials
  • Knowledge base

Courses with labs

Exercises in a working system, not videos to watch

  • A test environment generated for the course
  • The system checks whether the task was done correctly
  • Available to clients with a support package
  • See the course catalogue

Scope of ongoing ERPNext support

Support covers user assistance, configuration, print formats, Jinja templates, automations, scripts and rules built inside ERPNext. For larger tasks, we estimate the scope before starting.

Print formats and document templates

Invoices, quotations, delivery notes and other documents in your company style

  • Designing custom print formats (Print Format, Print Designer)
  • Writing and fixing Jinja templates in print formats
  • Letterheads, headers, footers and logos (Letter Head)
  • Terms and conditions templates and standard document texts
  • Setting default print formats per document type

Notifications and communication

What the system sends and when

  • Changing notification content and sending conditions (Notification)
  • Email templates populated with document data (Jinja)
  • System alerts, email notifications and due date reminders
  • Scheduled report emails (Auto Email Report)
  • Email account and default recipient setup

Automations, scripts and rules

Business logic built inside ERPNext, without a separate app

  • Building process automations and approval workflows (Workflow)
  • Writing server and form scripts (Server Script, Client Script)
  • Assignment, document naming and validation rules
  • Recurring documents (Auto Repeat)
  • Custom fields and form customization (Custom Field, Customize Form)

Finance, taxes and payments

Accounting, billing and collection settings

  • Configuring VAT rates, tax templates and tax rules (Tax Rule, Item Tax Template)
  • Payment schedules and payment terms (Payment Terms Template)
  • Setting up dunning for overdue payments and statement of accounts emails
  • Price lists, pricing and discount rules (Pricing Rule)
  • Accounts, cost centers and accounting period settings

Reports and dashboards

System data in the form your team needs

  • Reports built in Report Builder with filters and grouping
  • Dashboards, charts and number cards (Dashboard, Number Card)
  • Saved list views and filters for users
  • Help interpreting data in standard reports

Users, roles and daily work

Day-to-day system operation and help for your team

  • Creating users, roles and permissions
  • Module and system settings configuration
  • Guidance on how to perform an operation in the system
  • Problem analysis and solution recommendations
  • Reporting system bugs to the ERPNext manufacturer

Outside the support subscription scope

Integrations, Frappe applications and custom reports can be delivered through the Development Bank. Other work is quoted separately

  • Building custom Frappe apps and changing ERPNext source code
  • Integrations with external systems (API, online stores, banks, couriers)
  • Reports written in SQL or Python (Query Report, Script Report)
  • Data migration from other systems and data cleanup
  • New module implementations and user training
  • Fixing bugs in ERPNext code (we report them to the manufacturer)

Why choose our support

Experience

Many years of experience in the implementation and support of ERPNext systems for Polish companies

Personalization

Adapting the package to the unique needs and specificity of your organization

Speed

Guaranteed response times - 2 to 3 business hours

Professionalism

A team of certified specialists with a passion for technology

Transparency

Clear terms of cooperation without hidden costs and additional fees

Support

Access to knowledge, best practices and the ERPNext community

Terms of cooperation

  • Minimum subscription contract period: 1 month
  • Billing: monthly, in advance
  • Possibility to upgrade the package at any time
  • Flexibility: adapting the package to special needs
  • Warranty: technical support 100% of the system's useful life
  • Possibility to cancel with 30 days' notice

Frequently Asked Questions

We answer the most important doubts regarding support

One support slot equals 15 minutes of consultant work. Slots include assistance in ongoing work with the system, configuration, creation of users and roles, print format design, notification content changes, Jinja templates, automations, scripts and rules, tax and payment schedule setup, dunning for overdue payments, problem solving, process optimization and strategic consultations.

Support packages cover work inside ERPNext: configuration, parameterization, custom print formats, Jinja templates, notifications, automations, and scripts and rules (Server Script, Client Script). Custom Frappe applications, integrations, source code changes and reports written in SQL or Python can be delivered through the ERPNext and Frappe Development Bank or quoted separately. System bugs are reported to the ERPNext vendor.

Unused slots do not carry over to the next month. This applies to all subscription packages: MINI, STANDARD and PREMIUM.

For priority applications, we guarantee a response time of up to 3 business hours (STANDARD package) or 2 hours (PREMIUM package). We process standard requests in the order in which they are received, usually within 24 hours.

Yes, you can upgrade to a higher package at any time. The upgrade is immediate and the price difference is charged proportionally. Switching to a lower package is possible after the end of the current billing period.

Yes. Additional support slots cost PLN 79 net per slot. Without a subscription, you can choose a consultation of up to 45 minutes for PLN 261 net (3 slots). You can also upgrade your subscription. Integrations, new functionality and Frappe applications are covered by the ERPNext and Frappe Development Bank.

It is a prepaid pool of hours for ERPNext development, integrations, custom functionality and Frappe applications built by the ERPTECH team. Starter includes 10 development hours for PLN 3,200 net, valid for 3 months. Business includes 100 hours for PLN 30,000 net, valid for 12 months. Partner includes 300 hours for PLN 84,000 net, valid for 12 months.

The Development Bank is designed for development projects. It does not replace ongoing user assistance or the guaranteed response times in STANDARD and PREMIUM subscriptions. Partner includes priority resource planning for development work.

Development hours can be used within the package validity period from the date of purchase: Starter — 3 months, Business — 12 months, Partner — 12 months. Unused hours expire at the end of that period.

Yes. The ERPNext and Frappe Development Bank covers integrations with external systems, custom functionality, Frappe applications, business process development and reporting. You define the business needs and the ERPTECH team takes care of the technical delivery.

Handling each helpdesk request consumes at least 1 slot (15 minutes). Requests sent by e-mail also enter the helpdesk and follow the same rule. If handling takes longer than 15 minutes, additional full slots are consumed and rounded up — for example, 25 minutes uses 2 slots and 45 minutes uses 3 slots.

Regulations of Support Packages

Below we present the most important terms of use of ERPNext technical support packages.

  • Technical support includes consultant's assistance in configuration, parameterization and operation of ERPNext and in solving user problems related to the use of the system.
  • Support slots include: system configuration, creating roles and users, support in current work, tips on how to perform specific operations.
  • Slots also cover work done inside ERPNext: designing custom print formats, writing Jinja templates, changing notification and email template content, building automations and approval workflows, creating scripts and rules (Server Script, Client Script, assignment and naming rules), configuring tax rates and rules, payment schedules, price lists and pricing rules, setting up dunning for overdue payments, and Report Builder reports and dashboards.
  • Development work outside the system (custom apps, source code modifications, integrations with external systems, reports written in SQL or Python, fixing code bugs) is not included in support subscriptions and can be delivered through the Development Bank or quoted separately.
  • If we detect an error in the ERPNext system itself, we report it to the manufacturer; we do not perform code repairs during support slot usage.
  • Support does not include: user training (available separately), implementation of new modules, data migration from other systems, development work outside the system.
  • Support slots are billed monthly according to the selected package.
  • One slot equals 15 minutes of consultant work.
  • Handling each helpdesk request consumes at least 1 slot. Requests sent by e-mail also enter the helpdesk and follow the same rule. If handling exceeds 15 minutes, additional full slots are consumed and rounded up.
  • Unused slots in the MINI, STANDARD and PREMIUM packages do not carry over to the next month.
  • Additional consultant slots outside the package are billed at PLN 79 net per slot.
  • Consultations without a package are sold in a minimum starter package of 3 slots (PLN 261 net); individual slots are not sold separately.
  • Development work outside the system (custom apps, integrations, source code changes) can be delivered through the Development Bank or quoted individually outside the support subscription.
  • The Development Bank is a prepaid pool of hours for ERPNext development, integrations, custom functionality, Frappe applications and reporting.
  • Starter: 10 development hours, PLN 3,200 net, valid for 3 months from the date of purchase.
  • Business: 100 development hours, PLN 30,000 net, valid for 12 months from the date of purchase.
  • Partner: 300 development hours, PLN 84,000 net, valid for 12 months from the date of purchase.
  • Unused hours expire at the end of the package validity period.
  • The package is paid for once in advance. It is not a monthly subscription and does not renew automatically.
  • The Development Bank does not replace a support subscription with guaranteed response times. Partner includes priority resource planning for development work.
  • Requests submitted through the dedicated portal or by e-mail enter the helpdesk and are handled according to the same rules.
  • MINI package: no guaranteed response time, requests handled in sequence.
  • STANDARD package: response time to priority notifications up to 3 business hours, limit of 5 priority notifications per month.
  • PREMIUM package: response time to priority notifications up to 2 business hours, limit of 20 priority notifications per month.
  • Working hours: Monday-Friday 9:00-17:00 (excluding public holidays).
  • Fees for support packages are charged monthly in advance.
  • Invoices are issued at the beginning of each billing period.
  • Payment deadline: 14 days from the date of invoice.
  • Minimum subscription contract period: 1 month. The contract is automatically extended for subsequent monthly billing periods, unless it is terminated in accordance with the terms of notice.
  • Development Bank packages are not subscription contracts. They are paid for once in advance and are valid for the period indicated for the selected package.
  • Termination of the contract requires 30 days written notice before the end of the billing period.
  • Changing to a higher package is possible at any time and takes effect immediately.
  • Changing to a lower package is possible at the end of the current billing period.
  • When changing the package during the month, the price difference is settled proportionally.
  • The Service Provider makes every effort to provide the highest quality of technical support.
  • The service provider's liability is limited to the value of fees for services in a given billing period.
  • The Service Provider is not liable for losses resulting from the actions of the user or third parties.
  • The customer is obliged to regularly create backup copies of his data.
  • The Regulations enter into force on the day of concluding the contract for the provision of support services.
  • The Service Provider reserves the right to change the regulations with 30 days' notice.
  • In matters not regulated by these regulations, the provisions of Polish law shall apply.
  • All disputes will be resolved by the court competent for the registered office of the service provider.

Regulations last updated: October 2026

Ready for Professional Support?

Book a call and find out which package suits your company's needs. Our experts will help you choose the optimal solution.

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