Customer service that builds loyalty
Frappe Helpdesk is an open source ticketing system that organizes customer support - automatic SLA, self-service portal and knowledge base. No fees for each agent.
unlimited number of users
without vendor lock-in
thanks to knowledge base
Does this sound familiar?
Frappe Helpdesk solves this in one system
- Each ticket goes to the right person automatically
- One view of all channels - e-mail, portal and chat
- Automatic SLA with time-out alerts
- Knowledge base - customers respond to themselves 24/7
- Full performance and response time reports
See Frappe Helpdesk in action
Clear interface for agents and customers - click on any screenshot to enlarge.
See how the system works in practice (2 min)
Everything your support team needs
Ticket Management
One place for the entire team - tickets from every channel with a clear priority and responsible person.
- Email, Portal and Chat Tickets
- Prioritization and Agent Assignment
- Activity Timeline and Internal Comments
- Attachments, Tags and Reply Templates
SLA management
The system itself monitors the deadlines and escalates requests before the customer gets impatient.
- Defining SLA per ticket type or client
- Automatic timeout alerts
- Escalation of tickets to the manager
- SLA reporting and performance analysis
Knowledge Base
Customers answer themselves at any time - fewer questions, more time for the team.
- Articles and guides for customers
- FAQ management with categories
- Full-text search
- Article suggestions when creating a ticket
Customer Portal
Professional portal under your brand - customers set up and track applications without e-mail.
- Submitting new tickets online
- Real-time status tracking
- Full history of customer tickets
- Access to the knowledge base from the portal
You don't pay for each agent
SaaS model
- Fee for each user
- Cost increases with the team
- Vendor lock-in
Frappe Helpdesk
- No agent limit
- Fixed, predictable cost
- Open source – full control
Why companies choose Frappe Helpdesk
Professional customer support without subscriptions that increase with each agent.
No per-agent fees
Expand your support team without worrying about a growing subscription. You pay for hosting, not for each individual agent.
Faster responses
Automatic SLA, templates and assignments make customers respond faster and agents work more efficiently.
Full control of your data
Open source gives you ownership and freedom. Host the system with us or on your own server and adapt it to your processes.
Company-wide connected support
Frappe Helpdesk works great on its own, but when integrated with ERPNext, agents see customer data, order history and invoices directly in the ticket - without switching between systems.
Learn about ERPNextintegration with ERPNext
Who is Frappe Helpdesk for?
Manufacturing companies
Manage service requests and serve B2B customers in oneticketing system- without chaos in your e-mail box.
Software House
Professional customer support with SLA and knowledge base.Open source helpdeskwithout agent limit - perfectalternative to Zendesk.
E-commerce
Handle returns, complaints and customer questions from one place.Thehelpdesk system integrated with ERPNext gives a complete view of each client.
Ready to delight your customers?
Schedule a demo and see Frappe Helpdesk in action. No obligations, no upfront fees.