ERPNext Support Packages in Slots
Comprehensive technical support for ERPNext, tailored to your needs and billed in clear support slots. One slot equals 20 minutes of consultant work. Each package includes professional consultant support, and the PREMIUM package also includes a free testing server.
Why Choose Professional Support?
Challenges Without Support:
- System downtime due to lack of quick response
- Difficulties in configuring new functions
- Lack of help with integration with other systems
- Solving technical problems on your own
- Long time to implement changes
- No access to experts and best practices
With Our Support:
- Quick response - from 2 to 3 business hours
- Dedicated consultant available online
- Support in configuration and daily operation (without programming work)
- Consultant assistance in solving user problems
- Coordination of reports to the manufacturer in the event of system errors
- Access to the knowledge and experience of ERP experts
Choose a Package Tailored to Your Needs
Transparent prices with no hidden costs. Support is billed in slots — one slot equals 20 minutes of consultant work. Handling each helpdesk request consumes at least one slot; longer handling times consume additional slots. A free testing server is available in the PREMIUM package.
MINI PACKAGE
Basic support for small teams
- 18 support slots per month
- Requests submitted through the portal or by e-mail enter the helpdesk
- Creating configurations, roles and users
- Support in ongoing work
- Solving basic problems
- Reporting system errors to the manufacturer ERPNext
- Dedicated submission portal
STANDARD PACKAGE
Extended support for growing teams
- 30 support slots per month
- High priority (5 requests/month)
- Response time: up to 3 business hours
- Reporting system errors to the manufacturer ERPNext
- Configuration support and automation without coding
- Process optimization recommendations (no programming work)
- Optimization consultations
- Reporting and usage analysis
PREMIUM PACKAGE
Comprehensive support for critical operations
- 75 support slots per month
- High priority (20 reports/month)
- Response time: up to 2 business hours
- System error reports on the manufacturer's priority support list
- Coordination of integration with partners (implementation of code outside the package)
- Planning of system expansion and pricing of additional programming work
- 50% of unused slots are carried over to the next month
- Free server for testing
- Dedicated technical support
- Strategic and optimization consulting
- Access to new features and updates
🎁 Free testing server in the PREMIUM package
Slot-based consultations without a package
For companies that need one-time support, problem diagnosis or a short consultation without a subscription.
Flexible ERPNext Support Packages
Flexible slot packages for companies that need ERPNext support without a fixed monthly subscription.
You buy a specific pool of slots — one slot equals 20 minutes of consultant work — and use them when you need support.
Flexible package — 60 slots
For companies that need occasional ERPNext support without a monthly subscription.
- 60 support slots
- Flexible use of slots for 3 months
- Requests submitted by e-mail or through the ticket portal enter the helpdesk
- Help in the configuration and ongoing operation of ERPNext
- Creation and configuration of users, roles and permissions
- Problem analysis and solution recommendations
- Support in automation without coding
- Handling each helpdesk request consumes at least 1 slot; longer handling times are rounded up to full slots
Flexible package — 150 slots
For companies that want to secure a larger pool of ERPNext support at a more favorable price.
- 150 support slots
- Flexible use of slots for 6 months
- Requests submitted by e-mail or through the ticket portal enter the helpdesk
- Help in the configuration and ongoing operation of ERPNext
- Creation and configuration of users, roles and permissions
- Problem analysis and solution recommendations
- Support in automation without coding
- Process optimization recommendations
- Handling each helpdesk request consumes at least 1 slot; longer handling times are rounded up to full slots
How does a flexible package differ from a monthly package?
A flexible package is a pool of consultant support slots to be used within a specific period. It is not a monthly subscription and does not include guaranteed SLA response time, dedicated technical support or hosting.
If your company needs a guaranteed response time, priority requests or constant monthly service, choose the STANDARD or PREMIUM package.
Flexible package comparison
| Package | Number of slots | Validity | Net price | Price effective/slot | Recommendation |
|---|---|---|---|---|---|
| Flexible package — 60 slots | 60 | 3 months | PLN 3,800 | PLN 63.33 | For occasional support |
| Flexible package — 150 slots | 150 | 6 months | PLN 8,000 | PLN 53.33 | Best Value |
📊 Detailed Package Comparison
| Functionality | MINI | STANDARD | PREMIUM |
|---|---|---|---|
| Support slots/month | 18 | 30 | 75 |
| Programming work in the package | Out of scope (separate quote) | Out of scope (separate quote) | Out of scope (separate quote) |
| Priority submissions | — | 5 requests/month | 20 requests/month |
| Response time (priority) | — | 3h | 2h |
| Transferring slots | — | — | 50% |
| Reporting system errors to the manufacturer | Yes | Yes | Yes (manufacturer priority) |
| Free server for testing | - | - | ✓ |
| Report Portal | ✓ | ✓ | ✓ |
| Dedicated Maintainer | — | — | ✓ |
| Net price/month | PLN 1,099 | PLN 1,699 | PLN 4,000 |
You need support without subscription?
If you do not want a monthly subscription, you can choose a flexible package: 60 slots valid for 3 months or 150 slots valid for 6 months. This is a good solution for companies that need flexible support from an ERPNext consultant without a permanent subscription contract.
View flexible packagesWhat do we offer as Support?
Consultant Support
Experienced ERPNext specialists at your disposal
- Assistance in ongoing work with the system
- Creating users and roles
- Module Configuration
- Troubleshooting
Support Boundaries
Packages include consultant work, not code development
- Configuration and parameterization without coding
- Helping users operate the system
- Coordination of error reports to the ERPNext manufacturer
- Programming work priced separately outside the package
Quick Response
Guaranteed response times for priority tickets
- 2-3 business hours
- 24/7 ticket portal
- System monitoring
- Proactive notifications
Hosting and Infrastructure
Secure hosting with automatic backups
- Servers in Poland
- Automatic updates
- 24/7 monitoring
- SSL Certificates
Consulting
Strategic and optimization support
- Process optimization
- Best practices
- Development Planning
- Usage Analysis
Documentation and Training
Materials and knowledge for your team
- Technical documentation
- Instructions for use
- Training materials
- Knowledge base
🚀 Why Choose Our Support?
Experience
Many years of experience in the implementation and support of ERPNext systems for Polish companies
Personalization
Adapting the package to the unique needs and specificity of your organization
Speed
Guaranteed response times - 2 to 3 business hours
Professionalism
A team of certified specialists with a passion for technology
Transparency
Clear terms of cooperation without hidden costs and additional fees
Support
Access to knowledge, best practices and the ERPNext community
✅ Terms of Cooperation
- Minimum subscription contract period: 1 month
- Billing: monthly, in advance
- Possibility to upgrade the package at any time
- Flexibility: adapting the package to special needs
- Warranty: technical support 100% of the system's useful life
- Possibility to cancel with 30 days' notice
Frequently Asked Questions
We answer the most important doubts regarding support
One support slot equals 20 minutes of consultant work. Slots include assistance in ongoing work with the system, configuration, creation of users and roles, problem solving, process optimization and strategic consultations.
Support packages include only the consultant's work: configuration, parameterization and assistance in daily operation. Programming work (code modifications, integrations, reports) are settled as separate orders. If we detect a system error, we report it to the ERPNext manufacturer instead of fixing it as part of the package.
In the MINI and STANDARD package, unused slots do not carry over to the next month. In the PREMIUM package, 50% of unused slots are transferred automatically, which gives greater flexibility in their use.
For priority applications, we guarantee a response time of up to 3 business hours (STANDARD package) or 2 hours (PREMIUM package). We process standard requests in the order in which they are received, usually within 24 hours.
Yes, you can upgrade to a higher package at any time. The upgrade is immediate and the price difference is charged proportionally. Switching to a lower package is possible after the end of the current billing period.
The free testing server in the PREMIUM package supports about 20 active users, provides automatic backups, SSL certificate, 24/7 access, server monitoring and SLA guarantee. The servers are located in Poland, which ensures compliance with the GDPR.
Yes, if you exhaust the number of slots in a given month, you can buy additional consultant slots at a rate of PLN 89 net per slot. We also offer consultations without a package in a minimum starter package of 3 slots for PLN 297 net. Programming and integration work is priced separately. Alternatively, you can upgrade to a higher package. You can also purchase a flexible package: 60 slots valid for 3 months or 150 slots valid for 6 months.
A flexible package is a prepaid pool of ERPNext consultant support slots. One slot equals 20 minutes. The 60-slot package is valid for 3 months, and the 150-slot package is valid for 6 months.
No. A flexible package does not include a guaranteed SLA response time or priority service. Requests are handled according to the consultant's availability and the order in which they are received. If you need a guaranteed response time, choose the STANDARD or PREMIUM package.
No. Unused slots expire after the package validity period ends. The 60-slot package is valid for 3 months, and the 150-slot package is valid for 6 months.
No. A flexible package includes consultant work: configuration, parameterization, user support, problem analysis and solution recommendations. Development work, integrations, custom reports and code modifications are priced separately.
Handling each helpdesk request consumes at least 1 slot (20 minutes). Requests sent by e-mail also enter the helpdesk and follow the same rule. If handling takes longer than 20 minutes, additional full slots are consumed and rounded up — for example, 25 minutes uses 2 slots and 45 minutes uses 3 slots.
Regulations of Support Packages
Below we present the most important terms of use of ERPNext technical support packages.
- Technical support includes consultant's assistance in configuration, parameterization and operation of ERPNext and in solving user problems related to the use of the system.
- Support slots include: system configuration, creating roles and users, support in current work, tips on how to perform specific operations.
- Programming work (code modifications, integrations, reports, correction of code errors) are not included in the scope of support packages and are priced separately.
- If we detect an error in the ERPNext system itself, we report it to the manufacturer; we do not perform code repairs during support slot usage.
- Support does not include: user training (available separately), implementation of new modules, data migration from other systems, programming work.
- Support slots are billed monthly according to the selected package.
- One slot equals 20 minutes of consultant work.
- Handling each helpdesk request consumes at least 1 slot. Requests sent by e-mail also enter the helpdesk and follow the same rule. If handling exceeds 20 minutes, additional full slots are consumed and rounded up.
- Unused slots in the MINI and STANDARD package do not carry over to the next month.
- In the PREMIUM package, up to 50% of unused slots may be transferred to the next month.
- Additional consultant slots outside the package are billed at PLN 89 net per slot.
- Consultations without a package are sold in a minimum starter package of 3 slots (PLN 297 net); individual slots are not sold separately.
- Programming work and integrations are priced individually outside the support package.
- A flexible package is a prepaid pool of ERPNext consultant support slots to be used within a specific period.
- The flexible package — 60 slots includes 60 support slots and is valid for 3 months from the date of purchase.
- The flexible package — 150 slots includes 150 support slots and is valid for 6 months from the date of purchase.
- One slot equals 20 minutes of consultant work. Handling each helpdesk request consumes at least 1 slot; longer handling times are rounded up to full slots.
- Unused slots expire after the package validity period ends.
- A flexible package is not a monthly subscription and does not renew automatically.
- A flexible package does not include guaranteed SLA response time, priority service, dedicated technical support or hosting.
- Requests within a flexible package are handled according to the consultant's availability and the order in which they are received.
- Development work, integrations, custom reports, data migrations and code modifications are priced separately.
- Requests submitted through the dedicated portal or by e-mail enter the helpdesk and are handled according to the same rules.
- MINI package: no guaranteed response time, requests handled in sequence.
- STANDARD package: response time to priority notifications up to 3 business hours, limit of 5 priority notifications per month.
- PREMIUM package: response time to priority notifications up to 2 business hours, limit of 20 priority notifications per month.
- Working hours: Monday-Friday 9:00-17:00 (excluding public holidays).
- The PREMIUM package includes a free testing server for the ERPNext system.
- The test server supports up to approximately 20 active users.
- Hosting includes: servers in Poland, automatic backups, SSL certificate, 24/7 monitoring.
- If you exceed your hosting limits, you can upgrade to a higher hosting plan for an additional fee.
- Fees for support packages are charged monthly in advance.
- Invoices are issued at the beginning of each billing period.
- Payment deadline: 14 days from the date of invoice.
- Minimum subscription contract period: 1 month. The contract is automatically extended for subsequent monthly billing periods, unless it is terminated in accordance with the terms of notice.
- Flexible packages are not subscription contracts. They are paid for once in advance and are valid for the period indicated for the selected package.
- Termination of the contract requires 30 days written notice before the end of the billing period.
- Changing to a higher package is possible at any time and takes effect immediately.
- Changing to a lower package is possible at the end of the current billing period.
- When changing the package during the month, the price difference is settled proportionally.
- The Service Provider makes every effort to provide the highest quality of technical support.
- The service provider's liability is limited to the value of fees for services in a given billing period.
- The Service Provider is not liable for losses resulting from the actions of the user or third parties.
- The customer is obliged to regularly create backup copies of his data.
- The Regulations enter into force on the day of concluding the contract for the provision of support services.
- The Service Provider reserves the right to change the regulations with 30 days' notice.
- In matters not regulated by these regulations, the provisions of Polish law shall apply.
- All disputes will be resolved by the court competent for the registered office of the service provider.
Ready for Professional Support?
Schedule a free consultation and find out which package best suits your company's needs. Our experts will help you choose the optimal solution.